Policies | Two Rivers YMCA

Membership Terms & Conditions

MEMBER'S CODE OF CONDUCT

Our organization’s top priority is keeping members and guests safe. Any form of abuse or mistreatment of members, program participants, guests, children, employees, and volunteers is prohibited. Use of abusive language, obscene or profane language, including racial, religious or sexual references directed at other people will not be tolerated. It is important to treat others as you would like to be treated.

CRIMINAL HISTORY

The Two Rivers YMCA reserves the right to deny membership to any individual convicted of a crime for which registration as a sex offender is required, and that the YMCA will regularly check its membership records for criminal history.

PROOF OF RESIDENCE

Proof of residence must be provided for all individuals 16 years and older. Sources include driver’s license or government issued photo identification including residency. All other members and prospective members may be asked at any time for proof of residence.

NATIONWIDE MEMBERSHIP

Nationwide Membership allows you to visit any participating YMCA in the United States using a membership at your “Home” YMCA. Your Home YMCA is the local association where you enrolled as a member, where you maintain your membership and where you make at least 50% of your monthly visits. If you maintain a Household membership that evenly splits visits to more than one YMCA association, your Home YMCA should be in the community you reside.

Nationwide Membership is designed to help you achieve your health and wellness goals wherever you live, work or travel. Nationwide visitors to Two Rivers YMCA must present a valid membership card/barcode and photo ID upon their first visit. Visitors will also be required to complete a liability waiver form.

ACTIVATION FEE

This non-refundable fee is charged to new members and renewing members who have let their membership lapse for a period greater than 30 days.

PAYMENT OPTIONS

Monthly fees may be automatically charged to a credit or debit card or deducted from your checking account or participating savings account. A $2.95 Processing fee will be added to monthly fees paid using a Debit / Credit Card. This option requires payment of joining fee and first month’s dues at sign-up, as well as current bank information and completion of a bank draft authorization form. A 30-day written notification is required to stop bank draft payments. The YMCA serves all ages, abilities, incomes and faiths. Financial assistance is available.

ELECTRONIC FUNDS (EFT) OR CREDIT CARD AUTHORIZATION

I authorize my bank or credit card institution to honor preauthorized Electronic Funds Transfer drawn by the Two Rivers YMCA on my account for (membership/program/contribution) payments as indicated. When the bank honors the EFT (or credit card) by charging my account, such transfer shall constitute notice of payment due and my receipt for the payment. Should any preauthorized EFT not be honored by said bank when received by them, then it is understood that the payment is to be made by me in the amount of said payment plus service charge. It is further understood that if such payment is not honored by the bank or credit card institution, then the YMCA, at its discretion, may resubmit the amount due for payment on a future date.

HOLD POLICY

Membership may be put on hold up to four months per year with a $5 per month processing fee. Hold must be initiated in advance and may only be initiated once annually. Payment for locker rental is still required.

REFUND/CANCELLATION POLICY

I/we authorize and request the Two Rivers YMCA to charge my/our checking, savings, or credit card account for my/our monthly fee.
I/we further authorize the financial institution to process these fees.
I/we understand fees are non-refundable and non-transferable.
If, for any reason, a payment has not been honored by the financial institution, a service fee will be charged to the member on any returned transaction. I realize I am still responsible for my payments including the service fee applied by the YMCA for each return incurred.
This is in addition to any service fee my/our financial institution may charge. The YMCA will resubmit a returned payment automatically and will notify me/us of any issues.
Two or more returns may result in termination of service.
I/we understand charges are continuous and it is my/our responsibility to notify the YMCA in person to discontinue my/our services and automatic payments.
I/we understand cancellation requests must be submitted in writing on or before the 20th of the month prior to my/our next draft date.
If I/we notice a discrepancy on my/our statement, I/we will notify the YMCA promptly.
The Two Rivers YMCA does not refund membership fees due to non-usage of facility or programs.
System credits on a members profile will expire 6 months after issue if not used by the member.
I/we understand refunds are not issued for discrepancies 90 days or more
I/we understand that if a program cancels due to inclement weather that no refund will be issued.

Facility Policies

An annual medical examination is strongly recommended for all members and participants, particularly if you are new to an exercise program. Each person participates at their own risk. The YMCA was constructed with the highest health and safety standards and does not provide accident insurance.
Members must show proof of membership each time they visit the YMCA. Type in the Pin Number connected to your membership account or download the Two Rivers YMCA mobile app to create a digital membership card to scan. If unable to use either method another form of state issued photo identification is required. Those too young for an ID are required to visit the membership desk for verification. ID fraud is grounds for membership suspension or termination.
Management of the Two Rivers YMCA may suspend or cancel the rights, privileges, or membership of any member at any time whose actions are detrimental to others’ enjoyment of the facilities without a refund. We reserve the right to verify identification of members and guests.
Youth Supervision - Children under 12 years of age must be under direct adult supervision at all times.
Youth 8th Grade and younger must be picked no later than 8:00 pm. If children are not picked up by these times, the police will be called.
The Membership desk will not check in any youth under 9th grade during school days before 6pm.
Youth 8th Grade and younger must be enrolled in a program (Y Winners) or under the direct supervision of a responsible adult.
For your safety and security, no gym bags, jackets, etc. may be left on the gym floor or workout areas. Please place in a locker or hang on hooks in the gym or gym hallway.
Hoods/Hats need to be removed at check-in so that we can clearly identify everyone entering the facilities. However, if you choose to put your hood up to workout or walk through the building you may do so. Hats must be worn straight.
All participants must wear appropriate athletic attire: Closed toed gym shoes, gym shorts, shirts, or sweat suits in the facilities, and swim wear in the pool area. Do not wear jeans in exercise areas as rivets can tear exercise machine pads.
Appropriate Athletic attire also includes eye protection for all racquet sports and other equipment specific to the sport or activity. Eye protection is recommended for adults and required for those under 18.
The YMCA prohibits any individual or organization from providing services, charged for or free, without authorization in YMCA facilities. This includes, but is not limited to: personal training, group exercise training, sports training or coaching, health coaching, and swim instruction.
All scheduled activities (times, fees, staff) are subject to change or cancellation at the discretion of YMCA staff.
The YMCA reserves the right to cancel any program not meeting a minimum enrollment. If a program is cancelled, paid program fees are refunded in full. If for any reason you are dissatisfied with a class and wish to withdraw from it prior to the class meeting the second week, the YMCA will refund your fees. Withdrawal after this point must be for medical reasons only and will be prorated from the date of the doctor’s statement. We will not reschedule or refund classes due to inclement weather or uncontrollable circumstances.
Missed classes cannot be made up.
Mobile electronics use (talk, text, play) in all facilities is limited to common areas such as lobbies, hallways and observation areas; away from equipment and areas where such use might bother or interrupt the activities of others. Mobile music devices may be used anywhere in the facility with headphones. Photographic devices may only be used with permission of the YMCA and anyone within the vicinity where photos are taken. Mobile phone and photographic device use is strictly prohibited in locker rooms and wet areas.
Y phones are not permitted for personal calls.
The Two Rivers YMCA prohibits all persons who enter Y property from carrying a hand-gun, firearm, or weapon of any kind on to the property regardless of whether or not a person is licensed to carry. This includes all sidewalks, driveways, and parking lots located on YMCA property.
The Two Rivers YMCA is a tobacco-free, alcohol-free, and drug-free facility. Tobacco, alcohol, and recreational drug use is prohibited on all YMCA property.
The Kids Adventure Center is Free for Two Rivers YMCA Members and $5/child per visit for non-Two Rivers YMCA members. The Kids Adventure Center provides child care as a free service for Two Rivers YMCA members while you work out. Visit the Kids Adventure Center page for updated hours.

LOCKER ROOM POLICIES

Men’s and Women’s locker rooms are strictly for those 18 years and older. Youth locker rooms are strictly for youth under 18 years old, or a parent with a child 9 years old or younger. Universal shower rooms are also available for individuals and families who prefer not to use a locker room.
All members and guests using the locker room should bring a lock to use. Free daily-use loaner locks are available at the Membership Desks. A Kit Locker can be rented for a small fee and includes a YMCA combination lock. Other than the rental lockers, locks must be removed after each use in order to have enough space for all members. Locks that are left overnight on the non-rental lockers will be cut off at the end of the day and contents bagged and stored at the service center.
The YMCA is not responsible for personal belongings. Please do not leave items of value in a locker or unattended.
There are various hooks throughout the shower room, please use for your bags or towels. Be a courteous locker mate and don’t leave your bag in a shower as a means of “reserving” a shower. It is also a courtesy to clean up spilled makeup, excessive hair in the sink, etc., and to let the service center know immediately if there is a “major” mess to be cleaned up.
Please help keep your locker room clean and safe by reporting any inappropriate use of these facilities, including use by those under age 18.
A “suit spinner” is located in the Men’s and Women’s locker rooms between the steam room and the sauna to help dry your swimsuit. Place the suit (straps-first) into the tank and press the lid down firmly to activate the spinner - release after a few seconds (it’s very quick!) Swimsuits only in spinner.

SAUNA/STEAM ROOM/WHIRLPOOL POLICIES

Many medical conditions and use of medications limit or prevent usage of these facilities. If you have any medical problems, please consult your physician before use. Some of these conditions include high blood pressure, heart disease, and pregnancy. Steam and Sauna are turned on and ready to use. To activate whirlpool jets, use the time switch on the west wall.

If any symptoms of nausea, dizziness or faintness develop, discontinue use immediately.
For safety reasons, never enter these high-heat areas directly after strenuous exercise. Wait at least 10 minutes to cool down.
Use of these areas does not promote weight loss. Exercising in high-heat areas is not permitted. Wearing “rubber suits” or other heat trapping clothing is prohibited.

NOTICE: Use of cell phones or soaps, oils, fragrances/perfumes, lotions, etc., or applying water to the heating elements while using the Steam Room, Sauna, or Whirlpool are not permitted, subject to membership suspension or termination.

A bathing suit is required at all times in the sauna, steam room and whirlpool

Steam Room: Wet heat, high humidity, 110-115 degrees F, 5-10 minutes recommended. Swimsuit or workout clothes must be worn, no street shoes.

Sauna: Dry heat, 170 degrees F, 5-10 minutes recommended. Swimsuit or workout clothes must be worn, no street shoes.

Whirlpool: 104 degrees F 5-10 minutes recommended. Swimsuit or appropriate swimwear required.

SWIMMING POOL RULES

Lifeguards may prohibit any activities that affect the safety of pool users. They also have the authority to expel any one from the pool who curses, continues not to follow rules, or creates a dangerous situation. The decision(s) of the lifeguard on duty is final.
Children who are not toilet trained must wear swim diapers (available for purchase at the Front Desk)
Pool equipment will be issued and removed at the lifeguard’s discretion. The exercise equipment and fins are for adults only. Kickboards and fins are to be used only during lap swim.
No food, drink, glass, or gum is allowed in the pool area.
Please do not swim if you have recently had diarrhea, infections such as rashes, open wounds, etc. Bandages of any sort should be removed prior to entering the pool.
No running, pushing, or dunking allowed.
Diving is allowed only from the DEEP end of the Cool Pool. NO diving in the Warm Pool. No flips, cartwheels, back dives, back jumps, or pushing from the side of pool in any pool.
Playing on the steps or ladders is prohibited.
Swimmers will wear clean swimwear, leotards, or shorts. No cutoffs with frays allowed. No street shoes in the pool area.
A shower is required before entering the pools.
Children under 10 years must be accompanied in either pool during open swim by an adult (18 or older). The adult must be in the water within arms reach of a non-swimming child. During Family Time, youth (17 or younger) must be with an adult in the water at all times.
Only adults and those under 18 who have passed the swim test are allowed in the deep end. A child can not wear a life jacket, cube, or arm floats in the deep end, but can in the shallow end. A non swimming child being held by their parent in the deep end is not allowed.
For your safety, no inflatable flotation devices are permitted.
Playing in the lap lanes during Lap or Lap/Open times is not allowed. Children 10 and older can swim laps during lap swim or at the discretion of the lifeguard.
If you are sharing a lane please use lap swim etiquette.
When one lifeguard is on duty, only 25 people are allowed in the pool at a time.
The Cool Pool water temperature is usually 84 degrees and the air temperature is 86 degrees. The Warm Pool (therapy pool) water is 92 degrees and air temperature is 86 degrees.

Website Terms & Conditions

Please read the following terms and conditions relating to your use of this website carefully. By using this website, you are deemed to have agreed to these terms and conditions of use. We reserve the right to modify them at any time. You should check these terms and conditions periodically for changes. By using this website after we post any changes to these terms and conditions, you agree to accept those changes, whether or not you have reviewed them. If at any time you choose not to accept these terms and conditions of use, please do not use this website.

SCOPE OF TERMS AND CONDITIONS

These terms and conditions apply to your use of this website. These terms and conditions do not apply to your use of unaffiliated websites to which the Two Rivers YMCA website only links.

RESTRICTIONS ON USE OF MATERIALS

The contents of the Two Rivers YMCA’s website (the website) are protected by copyright and trademark laws, and are the property of the Two Rivers YMCA. Unless we say otherwise, you may access the materials located within the website only for your personal use. This means you may download copies of posted materials for personal, noncommercial use only, so long as you neither change nor delete any author attribution, trademark, legend or copyright notice. When you download copyrighted material, you do not obtain any ownership rights to that material.

You may not modify, copy, publish, display, transmit, adapt or in any way exploit the content of the website. Only if you obtain prior written consent from us — and from all other entities with an interest in the relevant intellectual property — may you publish, display or commercially exploit any material from the website.

CONTENT

For the convenience of our vendors, we may display catalogs of stock images, descriptions and product specifications. While we try to offer reliable data, we cannot promise that the catalogs will always be accurate and up-to-date. You agree that you will not hold our vendors responsible for inaccuracies in their catalogs. The catalogs may include copyrighted, trademarked or other proprietary materials. You may use the catalogs only for informational purposes. You may not use catalog content in a way that infringes or violates the proprietary rights of another.

LINKS

These terms and conditions apply only to the website, and not to the websites of any other companies or organizations, including those to which the website may link. We are not responsible for the availability of any other website to which the website links. We do not endorse or take responsibility for the contents, advertising, products or other materials made available through any other website. Under no circumstances will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of, or reliance on, any content, goods or services available on any other website. You should direct any concerns to that website’s administrator or Webmaster. We reserve the right, however, to rescind any permission granted by us, and to require termination of linking to the website, at our discretion at any time.

DISCLAIMERS

The services materials on the website are provided “as is” and without warranties of any kind, either express or implied. We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

We do not warrant that any functions contained in the website will be uninterrupted or error-free, that defects will be corrected, or that the website or the server that makes them available are free of viruses or other harmful components.

We do not make any representations regarding the use or the results of the use of the services or materials in this website in terms of their correctness, accuracy, reliability, or otherwise. You assume the entire cost of all necessary servicing, repair or correction to your system.

Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

We do not endorse, warrant or guarantee any products or services offered on the website. We are not a party to, and do not monitor, any transaction between users and third-party providers of products or services.

LIMITATION OF LIABILITY

Under no circumstances, including but not limited to negligence, will we be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on the website, or any products of services provided pursuant to the website, even if advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages (including but not limited to lost data), so the above limitation or exclusion may not apply to you. In no event shall the total liability to you by us or any of our licensors or suppliers for all damages, losses, and causes of action (whether in contract, tort, or otherwise) exceed the amount paid by you to us, if any, for accessing the website.

NO PERSONAL ADVICE

The information contained in or made available through the website cannot replace or substitute for the services of trained professionals in any field, including, but not limited to medical or legal matters. In particular, you should regularly consult a doctor in all matters relating to physical or mental health, particularly concerning any symptoms that may require diagnosis or medical attention. We make no representations or warranties concerning any treatment, action, or application of medication or preparation by any person following the information offered or provided within or through the website. We will not be liable for any direct, indirect, consequential, special, exemplary or other damages that may result, including but not limited to economic loss, injury, illness or death.

PRIVACY POLICY

We are committed to protecting your privacy and security and have explained in detail the steps we take to do so. We urge you to read our Privacy Policy.

INDEMNITY

You agree to defend, indemnify and hold us harmless, and our officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) any breach by you of any of these terms and conditions, (ii) your content and materials, (iii) your use of materials or features available on the website (except to the extent a claim is based upon infringement of a third party right by materials created by us) or (iv) a violation by you of applicable law or any agreement or terms with a third party to which you are subject.

JURISDICTIONAL ISSUES

We control and operate this website from our offices in the United States of America. We do not represent that materials on the website are appropriate or available for use in other locations. Persons who choose to access this website from other locations do so on their own initiative, and are responsible for compliance with local laws, if and to the extent local laws are applicable.

MISCELLANEOUS

These terms will be governed by and construed in accordance with the laws of the State of Illinois, without regard to any principles of conflicts of law. You agree that any action of law or inequity that arises out of or relates to these terms will be subject to binding arbitration in accordance with the Illinois Arbitration Association and will be arbitrated in Chicago, Ill. If any of these terms and conditions is found unlawful, void, or for any reason unenforceable, then that provision will be considered severable from the remaining terms and conditions, and will not affect the validity and enforceability of the remaining provisions. This is the entire agreement between you and us relating to the subject matter it contains. This agreement may be modified only by our posting of changes to these terms and conditions, or by a writing signed by both parties.

DIGITAL MILLENNIUM COPYRIGHT ACT (“DMCA”) NOTICE

Materials may be made available via the website by third parties not within our control. We are under no obligation to, and do not, scan content used in connection with the website for the inclusion of illegal or impermissible content. However, we respect the copyright interests of others. It is our policy not to permit materials known by us to infringe upon another party’s copyright to remain on the website.

If you believe any materials on the website infringe upon a copyright, you should provide us with written notice that at a minimum contains:

i. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

ii. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online website are covered by a single notification, a representative list of such works at that website;

iii. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;

iv. Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;

v. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

vi. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

All DMCA notices should be sent to our designated agent as follows:

Two Rivers YMCA 2040 53rd Street, Moline, IL 61265

It is our policy to terminate relationships regarding content with third parties who repeatedly infringe the copyrights of others.

Privacy Policy

PRIVACY NOTICE

This privacy notice advises you about YMCA guidelines concerning the use of your personal information, including the reasonable efforts we make to protect your personal information in accordance with these guidelines, and about what choices you have concerning our use of such information. Please read this notice carefully.

PRIVACY

We keep your private information private by:

Not selling your information. You have entrusted the National Council of Young Men’s Christian Associations of the United States of America and its independent and autonomous member associations (collectively “The Y”) with your personal information, and we’re committed to using it wisely. The Y will not sell, share or otherwise transfer your personal information to anyone without your consent.
Restricting who has access to your information. The Y takes reasonable precautions to restrict access to your personal information only by employees who are authorized to have such access for business purposes.

Please refer to this policy regularly. The Y may need to change this policy from time to time to address new issues and reflect changes on our websites or within YMCA locations. We will post material changes on our website or otherwise notify you of updates.

SCOPE OF PRIVACY POLICY

This policy applies to the personal information that you provide to The Y, either through our website, mobile applications or in person at a YMCA location or program site. This policy does not apply to your use of unaffiliated sites to which our websites link. This policy does not apply to Personal Health Information (“PHI”) collected through any program offered by The Y that requires the collection of PHI or other HIPPA protected information.

COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION

The Y collects personally identifiable information (PII) from you when you voluntarily submit such information to us. The collection of PII may occur in person or on a website or mobile application operated, provided or otherwise controlled by The Y. This information may include your name, home address, email address, telephone number, date of birth, demographic information, sex-offender status, membership status, emergency contact information, and other information that we may need to collect in connection with certain events, including but not limited to:

registration for, or participation in, events, classes, camps, and other activities or programs offered by The Y;
participation in YMCA Nationwide Membership
registration for surveys, forums, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, or other services or activities offered on our website;
answering your inquiries about our websites, organization, membership, or other services or activities;
registration as a member of The Y

SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties and affiliates for marketing purposes.

PHOTOGRAPH & VIDEO RELEASE

For adequate sufficient consideration the receipt of which is hereby acknowledged, the applicant(s) hereby gives permission for the YMCA to use, without limitation, photographs, film footage or tape recordings which may include the applicant(s) image or voice for purposes of promoting or interpreting YMCA programs.

USE AND DISCLOSURE OF PII

If you do provide us with PII, The Y may contact you based on the information you provide to communicate with you about YMCA activities that may be of interest to you and your family.

The Y will use its best efforts to never disclose any PII about you to any third-party for purposes unrelated to the YMCA without having received your permission except as provided for herein or otherwise as permitted or required under applicable law.

We do not rent or sell PII, including information provided about children, to third-parties. The Y may share PII with trusted service providers, such as payment processors, technology partners or other providers that need access to your information to provide operational or other support services while you are a YMCA member or program participant. In certain circumstances, we may also share information with select similar nonprofit organizations that may offer activities of interest to you.

We may also provide PII to regulatory authorities and law enforcement officials in accordance with applicable law or when we otherwise believe in good faith that the provision of such information is required or permitted by law, such as in connection with the investigation or assertion of legal defenses or for compliance matters.

COLLECTION OF PAYMENT TRANSACTION INFORMATION

When you make a payment or donation, we collect information to process the financial transaction and may use that information to contact you in the future about The Y and its programs. Your payment information is transmitted to us, using a secure Internet method that helps maintain the privacy of this information. During the time your payment information resides on our computers, it is in an encrypted format and can only be accessed by authorized personnel with a decryption key.

COLLECTION OF NON-PERSONALLY IDENTIFIABLE INFORMATION

We collect non-personally identifiable information without limitation, through the use of the following types of methodology:

“Cookie” technology: A cookie is an element of data that a website can send to your browser, which may then store it on your system to help enhance your experience in using our sites and to provide us with technical information about your usage.
IP address tracking: An IP address is a number that is assigned to your computer when you are on the Internet. When you request pages from our Sites, our servers log your IP address.
Web beacons: A web beacon, or “clear gif,” is a small graphic image on a webpage or web-based document that a website can use to determine information about a user.

Non-personally identifiable information might include the browser you use, the type of computer you use, technical information about your means of connection to our websites (such as the operating systems and the Internet service providers utilized), and other similar information. Our systems may also automatically gather information about the areas you visit and search terms you utilize on our websites and about the links you may select from within the sites to other areas of the World Wide Web or elsewhere online.

Although an industry-standard do-not-track (DNT) protocol has not yet been established, The Y’s information collection and disclosure practices and the choices it offers to consumers will continue to operate as described in this Policy.

USE OF NON-PERSONALLY IDENTIFIABLE INFORMATION

We use non-personally identifiable information for our purposes related to running YMCAs and their programs, and, in particular, to administering websites, and, in the aggregate, to determine what technologies are being used. We may also share aggregate, non-personally identifiable information with third-parties.

COLLECTION OF SENSITIVE INFORMATION

Where necessary, The Y may collect certain sensitive information from you, including

payment card or bank account information to process fees or donations;
health information in connection with various fitness programs, programs in which we are responsible for supervising children, health screenings, or other health service events that we may provide from time to time

Access to sensitive information is restricted to those individuals who have a legitimate need for access. We will not use or disclose your information to third-parties unless such disclosure is necessary to accomplish the purpose for which the information is collected.

PRIVACY OF CHILDREN

We are mindful that young people need special safeguards and privacy protection. We realize that they may not understand or be able to meaningfully consent to the provisions of our policy or be able to make thoughtful decisions about the choices that are made available to our adult users. We strongly urge all parents or legal guardians to participate in their children’s exploration of the Internet and any online services and to teach their children about protecting their personal information while online.

To provide the services we offer, we sometimes need to collect certain information about children in both online and offline contexts. If we ask for PII from children under 13 in connection with our online services, where required we will comply with the Children’s Online Privacy Protection Act (COPPA), including taking additional steps to protect the privacy of such information, including

obtaining verifiable consent from the parent or legal guardian of the child before collecting or using the child’s PII;
notifying parents about what PII is being requested and how that PII will be used and/or shared, such as through this policy;
limiting the online collection of PII from children to no more than is reasonably necessary to accomplish the purpose of the collection;
giving parents a description of and access to the PII we have collected from their children;
offering them the opportunity to request that such PII be changed or deleted;
offering them an opportunity to prevent any further use or collection of information about their children; and
maintaining reasonable procedures to ensure the confidentiality, security and integrity of the personal information collected.

We may also need to collect certain information about children and minors in an offline context, such as when

a parent or legal guardian of a minor signs up for a membership including the child at a local YMCA, or for a program or camp we offer at one of our locations; and
minors visit our facilities without a membership, where we may collect information about them to be able to contact their parent or legal guardian to notify them of an injury or other issues involving the minor.

LINKS TO OTHER SITES

Users may find other content on our websites that link to the sites and services of other third-parties. We do not control the content or links appearing on these sites. Third-party sites or services, including their content and links, may be constantly changing and may have their own privacy policies and customer service policies. We encourage you to review the privacy policies of any third-party sites or services before providing any of them with your personal information.

CHOICE/OPT-OUT

If you opt-in to receive information from us, you can change your mind later. If at any time you would like to stop receiving such information or opt out of a feature, you may change your options by contacting the Two Rivers YMCA, Marketing director. You should be aware, however, that it is not always possible to completely remove or modify information in our databases and servers, although we will make reasonable efforts to do so upon your request, and we are unable to have your information removed from the records of any third-party who has been provided with your information in accordance with this policy.

LAWFUL REQUESTS

We may be required to disclose your information pursuant to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. We generally do not disclose your information unless we have a good faith belief that an information request by law enforcement or private litigants meets applicable legal standards. We may share your information when we believe it is necessary to comply with applicable laws or to protect our members, interests or property. Nothing herein is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your information.

PERSONAL DATA ACCESS AND ACCURACY

You may contact The Y with inquiries or complaints regarding the use of information about you. We will use reasonable efforts to grant reasonable requests to access data about the requester. We will also make reasonable requests to correct any incorrect or misleading data about the requester.

SECURITY

YMCAs take appropriate administrative, technical, and physical measures to safeguard against unauthorized processing of personal information, and against the accidental loss of, or damage to, personal data. However, The Y cannot provide an absolute guarantee of the security of any of our websites or any other site on the Internet.

UPDATING YOUR PERSONAL INFORMATION

You can update your personal information by calling the Two Rivers YMCA at 309.797.3945 or via a written request mailed to: Membership Director, Two Rivers YMCA, 2040 53rd Street, Moline, IL 61265. Please do not send Social Security numbers or other sensitive information.